Regional Cluster of 7 Hospital Organizations

Public Sector: Clinical Transformation Change Management Support

Duration: 5 months 

The client was implementing a regional clinical information system across 7 hospitals within the province with the aim to standardize patient care across the region while ensuring harmonized and comprehensive patient records.

This involved significant change management challenges as these were 7 distinct hospital organizations with their separate leadership team, unique clinical practices & operations, and different change management capacities.

The services provided include:

• Facilitated sessions and meetings to ensure alignment of the leaders on the project
• Developed a regional change management framework incorporating the requirements of each local hospital organization
• Facilitated the development and implementation of a communication plan including roadshows, newsletters, and website
• Worked with the clinical team to identify change management risks and supported the implementation of risk mitigation tactics
• Defined the change readiness level for stakeholder groups and developed tools and metrics for tracking their progress
• Worked with project teams to identify change impacts of the clinical decisions
• Developed a change management dashboard for project leadership to show the progress of different stakeholder groups.

Public Transport Agency

Public Sector: Business Transformation Communication & Engagement Support

Duration: 6 months 

The client was undergoing a business transformation of its Capital Projects Group to enable it effectively deliver on an annual $5bn budget for capital expenditure (5 times its current budget at the time).

The transformation involved a change in organization structure, merger with two other entities, culture realignment, and deployment of tools and technology. The services provided include:

• Leadership alignment to articulate the ‘why, what, how, and when’ of the transformation.

• Developed a leadership toolkit that equipped leaders to engage their team members regarding the project

• Developed a communication and engagement strategy and supported the implementation

• Facilitated the organization of a monthly Townhall which helped communication and engagement of stakeholders

• Facilitated the incorporation of change management activities into the day-to-day operations to ensure sustainment

• Worked with the training team to help stakeholders learn new processes, tools and technology

Global Pharmaceutical & Biotechnology Company

Private Sector: Technology Implementation – Change Management Support 

Duration: 5 months 

The client was implementing a global CRM solution designed to effectively track the effects of its new medications on patients.

This was part of an overall drug research and development initiative. To realize the full value of investment in the CRM, the users of the system needed to be trained.

The services provided include:

• Developed a training strategy, ensuring incorporation of key change management considerations.

• Developed a training strategy, ensuring incorporation of key change management considerations.

• Coordinated teams across Canada, US, and Germany to develop and review training programs for the users

• Led the team to deliver in-person train-the-trainer sessions and online WebEx sessions.

• Provided guidance for enterprise-wide change management to support the training efforts.

Top Canadian Bank

Private Sector: Technology Solution Implementation – Change Management Support

Duration: 14 months 

The client was implementing an Identity and Access Management Solution that is contextual, risk-intelligent, connected, and efficient. The objective of the implementation was to provide the right access to the right people at the right time thereby safeguarding the identity and access of employees to different IT platforms and applications.

The implementation was conducted over a 3 year period, impacting over 10,000 people managers who were responsible for confirming the access rights of their team members.

The services provided include:

• Facilitated leadership alignment sessions on the vision and measures of success for the project.

• Conducted change impact analysis to understand the degree of impact for different end-user groups.

• Led a change management team to identify and analyze the different stakeholders across the multi-year implementation and build a change management strategy and support counterpart staff in the implementation.

• The strategy consisted of Communication & Engagement plan, Training & Learning Plan, and a Knowledge & Capability Transfer Plan. Impacting 10,000+ FTEs.

• Facilitated the implementation of the change management plans and conducted period pulse-checks to assess the level of engagement and team effectiveness with the different stakeholder groups.

• Provided guidance and coaching to the leadership team to co-create and implement a culture that will engender the achievement of the project objectives and sustain the change

Global Audit Firm

Private Sector: Culture Transformation – Change Management Support

Duration: 3 months 

• Led a team to review existing survey results and analysis to identify the cultural imperatives for the organization

• Conducted focus group sessions with practitioners across different levels to validate findings and identify specific pain points and examples beyond the survey results

• Facilitated a session with leaders to review validated findings from the practitioners and agree on the pillars of the desired culture

• Using the Moments that Matter Framework, worked with leaders and practitioners to identify the moments with the best opportunity to demonstrate the desired pillars of the culture and through that begin to drive culture change

• Led the team to develop a culture blueprint, leadership toolkit, communication and engagement plan to ensure the momentum of the culture transformation was sustained within the practice.

• Led a team to review existing survey results and analysis to identify the cultural imperatives for the organization

• Conducted focus group sessions with practitioners across different levels to validate findings and identify specific pain points and examples beyond the survey results

• Facilitated a session with leaders to review validated findings from the practitioners and agree on the pillars of the desired culture

• Using the Moments that Matter Framework, worked with leaders and practitioners to identify the moments with the best opportunity to demonstrate the desired pillars of the culture and through that begin to drive culture change

• Led the team to develop a culture blueprint, leadership toolkit, communication and engagement plan to ensure the momentum of the culture transformation was sustained within the practice.

Provincial Ministry of Transport

Public Sector: Agile Culture Transformation – Change Management Support

Duration: 1 months 

The client was implementing a culture transformation blueprint aimed at enabling a more agile approach to their operations, decision making, and project execution.

The client recognized the transformation was not progressing at the desired pace and requested support in generating additional momentum for the transformation.

To achieve this, a refresh of the key messages and model behaviors for leaders was required. They also required defined metrics and a leadership dashboard to track and report on how the transformation was progressing.

The services provided include: 

• Facilitated a workshop to co-create key messages and leadership behaviours that will enable the leaders better demonstrate and engender the required culture transformation within their teams

• Defined metrics to better track progress in the culture transformation and identify the areas for improvement

• Developed a dashboard to facilitate communication with leadership on the progress in the agile transformation to identify new priority areas.

Mental Health Treatment Centre

Public Sector: SAP Implementation – Change Management Support & HR SME

Duration: 14 months 

The organization’s leadership team decided to implement an ERP for the HR function which will meet business requirements, enhance HR service delivery, improve employee experience and align with government regulations.

They required a professional with sound technical knowledge of HR practices to help review business requirements while facilitating the change management activities to ensure the HR team, people managers, and employees are willing and able to use the HRIS.

The services provided include: 

• Reviewed business and system requirements to ensure alignment and highlighted gaps and recommendations. Provided input and guidance to SAP development team.

• Managed the HR function to provide timely relevant information/feedback, support, and participate in UAT.

• Managed change and transition for the organization through the various module releases.

• Impact was the SAP solution was delivered within time and met all documented objectives including improved HR service delivery, enhanced employee experience, and compliance of the HR function with government regulations.